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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Desmond Castillo

November 15, 2024

5  out of  5
rating by Desmond Castillo
"JOE HEIDEN & LARS NEILSEN ARE THE BEST THING ABOUT STATEFARM HANDS DOWN! SWITCHED OVER FROM 5 YEARS WITH ALLSTATE. Joe Heiden walked me through the process like a true professional explaining the every step of the way while Allstate could not, and got me the best price for me! BEST SERVICE IN TEXAS FROM LARS AND HIS TEAM! You won't find a harder working group anywhere, give then call! I'm glad I did!"
We responded:
"Desmond, thank you so much for your fantastic review! I'm glad to hear that Joe and our team could provide you with such a positive experience. It's wonderful that Joe's professionalism and thorough explanations made your switch from Allstate smooth and beneficial. We're grateful for your kind words and are happy to have you with us. If you ever need anything or have any questions, don't hesitate to reach out. - Lars Nielsen - State Farm Insurance Agent, Converse, TX"
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Jenna McCurdy

November 13, 2024

5  out of  5
rating by Jenna McCurdy
"Crystal Garcia was awesome! Fast and friendly :)"
We responded:
"Thanks, Jenna! I'm glad Crystal could provide fast and friendly service. We appreciate your feedback and look forward to assisting you with any future needs. - Lars Nielsen - State Farm Insurance Agent, Converse, TX"
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Mr Jester

November 4, 2024

5  out of  5
rating by Mr Jester
"Walk-in. No appointment. I was immediately met with a smile and led to the next available sales agent. Took some time but Ms Crystal Garcia was patient and answered all of questions. Great experience and saved some money by bundling my policies. Thanks again :)"
We responded:
"Thank you for sharing your experience! I'm glad you had a positive visit and that Crystal could assist you with all your questions. It's wonderful to know you found value in bundling your policies. We appreciate your kind words and look forward to assisting you with any future needs. - Lars Nielsen - State Farm Insurance Agent, Converse, TX"
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Merry Hershberger

November 1, 2024

5  out of  5
rating by Merry Hershberger
"I spoke with Mavrick and he was so helpful. He responded quickly to all my questions and did not rush me. He took the time to go through all of the policy in detail and answer questions. They were the best rate with best coverage."
We responded:
"Merry, thank you for your wonderful review! I'm glad to hear that Mavrick was able to assist you so effectively. It's great that he took the time to answer all your questions and explain the policy details thoroughly. We're happy you found our rates and coverage to be the best fit for you. If you need any further assistance, don't hesitate to reach out. - Lars Nielsen - State Farm Insurance Agent, Converse, TX"
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Jasmanne Thomas

October 25, 2024

5  out of  5
rating by Jasmanne Thomas
"Mrs. Crystal Garcia was so wonderful and professional with me.. she was very patience with me. She provided me with exceptional wonderful customer service and I highly recommend her and state form to meet your needs!"
We responded:
"Jasmanne, thank you for your wonderful review! I'm glad to hear that Crystal provided you with such professional and patient service. Your recommendation means a lot to us. If you need any further assistance, our office is always here to help. - Lars Nielsen - State Farm Insurance Agent, Converse, TX"
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Carlos Castro

October 10, 2024

5  out of  5
rating by Carlos Castro
"Friendly and efficient when managing business everytime I've called."
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Nathan Zarate

October 4, 2024

5  out of  5
rating by Nathan Zarate
"Mavrick was great! Very kind and helped me with all of my questions and needs."
We responded:
"Nathan, thank you for your wonderful review! I'm glad to hear that Mavrick was able to assist you with all your questions and needs. We appreciate your feedback and look forward to helping you with any future insurance needs. - Lars Nielsen - State Farm Insurance Agent, Converse, TX"
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JDeezy3806

September 24, 2024

5  out of  5
rating by JDeezy3806
"Crystal assisted me and made the whole auto insurance application process painless. Polite and helpful."
We responded:
"Crystal is a fantastic member of our team, and I'm happy she made your auto insurance application process smooth and easy. We appreciate your positive feedback and look forward to assisting you with any future needs! - Lars Nielsen - State Farm Insurance Agent, Converse, TX"
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Cathy

September 17, 2024

5  out of  5
rating by Cathy
"Mavrick Taylor was professional, kind, and friendly. He made the task of changing my auto policy from one state to another easy. He apologized for being 4 minutes late on a phone call appointment. He answered my questions thoroughly and professionally. Thank you Mavrick!"
We responded:
"Cathy, thank you for your wonderful review! I'm glad Mavrick was able to assist you with your auto policy transition smoothly and professionally. It's great to know he was thorough in answering your questions and even apologized for a slight delay. We appreciate your feedback and are here for any future needs you may have. - Lars Nielsen - State Farm Insurance Agent, Converse, TX"
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Terrence Houston

September 10, 2024

5  out of  5
rating by Terrence Houston
"Crystal Garcia was amazing and super helpful. She answered all my questions and even provided me with information I didn't know. Thank you so much"
We responded:
"Terrence, thank you for your wonderful review! I'm glad to hear that Crystal was able to assist you effectively and provide valuable information. We appreciate your feedback and are always here for any future questions or needs. - Lars Nielsen - State Farm Insurance Agent, Converse, TX"
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B Key

September 6, 2024

5  out of  5
rating by B Key
"I received a call today from a very professional and courteous Guy he said his name was Mavrick Taylor .He gave me a quote on a four car auto insurance policy that is going to save me over $150. a month. He explain everything in detail and very precise with his figures. I'm sure glad that I answered that call. I would recommend if you're looking for car insurance that you should give Mavrick Taylor a call."
We responded:
"Thank you, B Key, for your wonderful review! I'm glad Mavrick was able to assist you with a detailed and precise quote that saves you money. We appreciate your recommendation and are always here to help with any future insurance needs. - Lars Nielsen - State Farm Insurance Agent, Converse, TX"
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Oswaldo Guevara

August 30, 2024

5  out of  5
rating by Oswaldo Guevara
"Joe is very knowledgeable. Helped me with different quotes to get me where I wanted to be. He’s a great asset!"
We responded:
"Oswaldo, Thank you for your wonderful review! I'm glad Joe could assist you with different quotes and help you find the right fit. He's indeed a valuable part of our team. If you have any further questions or need assistance in the future, don't hesitate to reach out. - Lars Nielsen - State Farm Insurance Agent, Converse, TX"
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Damal Donaldson

August 27, 2024

5  out of  5
rating by Damal Donaldson
"Crystal Garcia is an outstanding insurance agent at State Farm. She made the process of finding the right coverage easy and stress-free. Crystal was professional, attentive, and genuinely cared about my needs. Her expertise and commitment to great service gave me complete confidence in my decisions. Highly recommend working with her! This keeps it concise while still highlighting the key points of your experience."
We responded:
"Thank you, Damal, for your positive review. I'm glad to hear that Crystal made the process easy and stress-free for you. Her professionalism and attentiveness are truly valuable to our team. We appreciate your recommendation and are here for any future needs or questions. - Lars Nielsen - State Farm Insurance Agent, Converse, TX"
Profile photo of EDWARD GONZALEZ

EDWARD GONZALEZ

August 26, 2024

5  out of  5
rating by EDWARD GONZALEZ
"Excellent customer service and experience. Very helpful and would recommend them to everybody."
We responded:
"Edward, thank you for your wonderful review. I'm glad you had an excellent experience with our customer service. Your recommendation means a lot to us. If you need any further assistance, we're here to help. - Lars Nielsen - State Farm Insurance Agent, Converse, TX"
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belia villegas

August 20, 2024

5  out of  5
rating by belia villegas
"Melissa C. was phenomenal helped me get everything back on track."
We responded:
"Thank you, Belia, for your review. I'm glad Melissa could help you get everything back on track. We appreciate your feedback and are here for any future needs. - Lars Nielsen - State Farm Insurance Agent, Converse, TX"
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Ion Guranda

August 16, 2024

5  out of  5
rating by Ion Guranda
"Great experience with Crystal she is amazing"
We responded:
"Hey Ion, Thanks for the awesome review! I'm glad you had a great experience with Crystal. She's truly amazing at what she does. If you need anything else, feel free to reach out. - Lars Nielsen - State Farm Insurance Agent, Converse, TX"
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Jay Jay

August 9, 2024

5  out of  5
rating by Jay Jay
"Amazing experience . Crystal was very helpful in all aspects. I strongly suggest visiting this place."
We responded:
"Hey Jay Jay, thanks for the awesome review! I'm glad Crystal could help you out in every way. Your recommendation means a lot to us. If you need anything else, feel free to drop by anytime! - Lars Nielsen - State Farm Insurance Agent, Converse, TX"
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Liz COZBY

August 8, 2024

5  out of  5
rating by Liz COZBY
"Crystal was very professional and quick and made this experience very easy and pleasant."
We responded:
"Hey Liz, thanks a lot for the awesome review! I'm glad Crystal could make your experience easy and pleasant. We appreciate your feedback and are here if you need anything else! - Lars Nielsen - State Farm Insurance Agent, Converse, TX"
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S T

August 1, 2024

5  out of  5
rating by S T
"They have been very instrumental in helping me to secure my financial items. Special thanks to Crystal for assisting every time I call."
We responded:
"Thank you for the kind review, S!"
Profile photo of Charles Thompson

Charles Thompson

July 29, 2024

5  out of  5
rating by Charles Thompson
"I have had several experiences with Maveric Taylor. He has always been professional, respectfully, Curtis and quiet spoken and considerat."
We responded:
"Hey Charles, Thanks a lot for your awesome review! I'm really happy to hear about your positive experiences with Maveric. He's indeed professional, respectful, courteous, and considerate. We're grateful to have him on our team! If you ever need anything else, feel free to reach out. - Lars Nielsen - State Farm Insurance Agent, Converse, TX"
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Cheyanne Leslie

July 20, 2024

5  out of  5
rating by Cheyanne Leslie
"Crystal is awesome very easy to communicate with and helped get me a great quote"
We responded:
"Hey Cheyanne, thanks a bunch for the awesome review! I'm so glad to hear Crystal was able to help you out and get you a great quote. She's definitely a valuable part of our team! If you need anything else, feel free to reach out anytime. - Lars Nielsen - State Farm Insurance Agent, Converse, TX"
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Angel Barboza

July 20, 2024

5  out of  5
rating by Angel Barboza
"I cannot speak highly enough of Crystal's service. From the moment we began our interaction Crystal was incredibly helpful and kind. She took the time to understand me and provide information that would best meet my needs. Her professionalism and patience really stood out and answered all my questions, ensuring I felt confident every step of the way."
We responded:
"Hey Angel, thanks a bunch for your awesome review! I'm so glad Crystal could provide such helpful and kind service. Her professionalism and patience are truly commendable, and I'm happy she made you feel confident throughout the process. If you ever have more questions or need further assistance, we're here for you! - Lars Nielsen - State Farm Insurance Agent, Converse, TX"
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Susie Avery

July 18, 2024

5  out of  5
rating by Susie Avery
"Very good experience with Crystal Garcia. She was very helpful."
We responded:
"Susie, thanks for the awesome review! I'm glad Crystal could help you out. If you need anything else, we're here for you! - Lars Nielsen - State Farm Insurance Agent, Converse, TX"
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Nadja blue

July 18, 2024

5  out of  5
rating by Nadja blue
"very good, crystal did an amazing job at helping me and the needs of what i wanted and needed out of this insurance. thank you crystal"
We responded:
"Hi Nadja, thank you so much for your wonderful review! I'm so happy to hear that Crystal did an amazing job assisting you with your insurance needs! Your satisfaction is our priority, and we're grateful for your trust in us. If you have any further questions or need assistance in the future, please don't hesitate to reach out! - Lars Nielsen - State Farm Insurance Agent, Converse, TX"
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Kejuanna Henderson

July 5, 2024

5  out of  5
rating by Kejuanna Henderson
"Crystal was amazing she made sure to inform me in detail and even gave me considering adding extra services. I appreciate her hard and dedicated work and the time she gave me one on one was very important to me. I love when someone is very patient given my circumstances she definitely had a lot of patience and care."
We responded:
"Thank you, Kejuanna, for your kind words! I'm glad Crystal provided you with detailed information and personalized service. We truly value your satisfaction and are here for any future insurance needs you may have. Lars Nielsen - State Farm Insurance Agent, Converse, TX"