Skip to content
Español

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Samm B.

Samm B.

February 6, 2026

5  out of  5
rating by Samm B.
"I had a meeting with a State Farm Agent Lars Nielsen and had a great experience at the Converse, Texas location. He was very informative, answered all of my questions thoroughly, and took the time to explain my options clearly. He also helped me with life insurance and made the entire process easy to understand. I really appreciated his patience, knowledge, and professionalism, and the helpful Car, Home, and Life Insurance guidance he provided. I would definitely recommend State Farm for anyone looking for reliable and helpful insurance guidance."
Profile photo of Cassandra Walker - Kendrick -shannon

Cassandra Walker - Kendrick -shannon

February 4, 2026

5  out of  5
rating by Cassandra Walker - Kendrick -shannon
"Casey was a great help for me, and was very nice with a lot of patience.Im thankful that Casey was here to help. Thank you"
We responded:
"Thank you, Cassandra! I'm happy to hear that Casey was able to assist you with patience and kindness. We appreciate your feedback and are always here to help with any insurance needs you may have. Let us know if there's anything else we can do for you!"
Profile photo of Valerie Mendez

Valerie Mendez

February 2, 2026

5  out of  5
rating by Valerie Mendez
"I called to get life insurance and Gregory Medrano was my agent. He was great! Very kind and patient with me! He took the time to explain the plans to me and helped me choose what would be best for me!"
We responded:
"Thank you for sharing your experience, Valerie! I'm glad Gregory offered you helpful and patient service. If you have more questions or need assistance, feel free to reach out anytime. We’re here to help!"
Profile photo of Randle Truett (Randle_The_Great)

Randle Truett (Randle_The_Great)

January 29, 2026

5  out of  5
rating by Randle Truett (Randle_The_Great)
"I just signed up for a life insurance policy with Casey and it was a smooth process. The agent was professional, knowledgeable, and took the time to explain everything to me. There was no pressure at any point and the confidence in my agent made it easy for me to choose the right policy I needed for me and my family. Overall, the experience provided a peace of mind and I would highly recommend Casey and this team for any of your insurance needs."
We responded:
"Thank you, Randle, for sharing your experience! I'm happy to hear that Casey made the process smooth and informative for you. It's great to know you felt confident in choosing the right policy for your family. We appreciate your recommendation and are here for any future insurance needs you might have. Let us know if there's anything else we can assist you with!"
Profile photo of Cheryl Wilson Brown

Cheryl Wilson Brown

January 29, 2026

5  out of  5
rating by Cheryl Wilson Brown
"I was very pleased with my experience at State Farm. Casey explained the process and coverages well."
We responded:
"Thank you for your review, Cheryl! I'm happy to know that Casey provided clear explanations and that you had a positive experience with us. If you have any questions or need further assistance, feel free to reach out. We're here to help!"
Profile photo of Sandy Schultz

Sandy Schultz

January 22, 2026

5  out of  5
rating by Sandy Schultz
"I feel like I could be in a commercial….they saved me over 50% off my current auto insurance rates! I honestly was speechless when my quote was read to me. Same coverage, more in one spot in fact. Less deductible. Less than half what I was paying. Greg was so easy to work with and even made sure he stayed on the phone until my State Farm app was set up and my auto pay was set. Highly recommend, the phone call that is saving me thousands annually."
We responded:
"Thank you, Sandy! I'm delighted to hear about your positive experience with Greg and the savings you achieved on your insurance. It's wonderful that everything was set up smoothly, including your app and auto pay. If you have any more questions or need assistance, feel free to reach out anytime. Thanks for choosing us!"
Profile photo of Gina Lara

Gina Lara

January 20, 2026

5  out of  5
rating by Gina Lara
"Casey Lane was a pleasure to work with. He listened to my needs and concerns and made sure my future of my children were very well protected. Casey was kind and made sure I completely understood my coverage. HIIGHLY RECOMMEND anyone to use him with any insurance needs."
We responded:
"Thank you, Gina! I'm happy to hear that Casey provided such attentive and understanding service. It's wonderful to know that your family's protection is in good hands. We appreciate your recommendation and are here for any insurance needs you might have!"
Profile photo of Kas1Tink (Kas1Tink)

Kas1Tink (Kas1Tink)

January 14, 2026

5  out of  5
rating by Kas1Tink (Kas1Tink)
"Very great and understanding what I needed for policy change from allstate. Very great overall with communication and explaining everything out."
We responded:
"Thank you! I'm happy to know you found the communication and explanations helpful during your policy change. If you need anything else, feel free to reach out!"
Profile photo of Kenadee Schrock

Kenadee Schrock

October 1, 2025

5  out of  5
rating by Kenadee Schrock
"Mavrick Taylor was very kind, professional, and patient with all of my questions when helping me adjust my insurance coverage. Very thankful for the service he provided me over the phone!"
We responded:
"Kenadee, thank you for your wonderful feedback! I'm happy to hear that Mavrick provided you with the professional and patient service you deserve. We appreciate your trust in us for your insurance needs. If you have any more questions or need further assistance, feel free to reach out anytime!"
Profile photo of Ceo Vibess

Ceo Vibess

August 4, 2025

5  out of  5
rating by Ceo Vibess
"Ive done business in the past with Lars and I must say they actually make you feel like family. Maverick was kind, professional and thorough when explaining policy coverage something that six other companies did not do. I am back and don’t see me using anyone else, I highly recommend this particular agent to everyone."
We responded:
"Thank you for your wonderful feedback! I'm so happy to hear that you felt like family with us. Maverick will be delighted to know his efforts made a difference in your experience. We’re always here for you, so feel free to reach out anytime!"
Profile photo of Bernadette Barnes

Bernadette Barnes

June 7, 2025

5  out of  5
rating by Bernadette Barnes
"Lars and his team are great. Answer every question and keeps us informed. Thank you!"
We responded:
"Thank you, Bernadette! I'm happy to know that Lars and the team have been able to answer your questions and keep you informed. We appreciate your support and are here whenever you need us. Let us know if there's anything else we can assist with!"
Profile photo of austin zzz

austin zzz

June 2, 2025

5  out of  5
rating by austin zzz
"Simple, easy and straight to the point."
We responded:
"Thank you for your feedback, Austin! I'm happy to hear that you found the process simple and straightforward."
Profile photo of Rebecca Cooper

Rebecca Cooper

May 22, 2025

5  out of  5
rating by Rebecca Cooper
"Crystal was great! Super patient and friendly."
We responded:
"Thank you, Rebecca! I'm glad to hear that Crystal was able to assist you with patience and friendliness. We appreciate your feedback and are here for any future insurance needs or questions you may have."
Profile photo of DaeDae Dagringo

DaeDae Dagringo

May 22, 2025

5  out of  5
rating by DaeDae Dagringo
"Fastest Easiest Most informative Ms Crystal Garcia. Thankyou for making my day. Good Job Mr Lars, exceptional hire."
We responded:
"Thank you, DaeDae, for your wonderful feedback! I'm glad to hear that Crystal made your day with her informative and efficient service. We truly appreciate having her as part of our team. If you have any questions or need further assistance, feel free to reach out."
Profile photo of Benny Chan

Benny Chan

May 16, 2025

1  out of  5
rating by Benny Chan
"U.S.A Army vet here. Spoke to Crystal about Purchasing auto insurance but statefarm didn't want to insure my vehicle so Crystal provided me another insurance company called Gainsco. I canceled gainsco and switch to Geico for a better rate. Next month roll by I received a email from statefarm for a disability income policy. I never enrolled or purchased that. I was deceived, I only wanted auto insurance. Why would I want to do business with you if your not gonna insure my vehicle? What kind of deception tactic is this? Is this a scam on us military vets?"
We responded:
"Thank you for taking the time to share your feedback. I apologize for the frustration you've experienced. It’s important to us that our customers feel respected and informed throughout their experience, and I regret that we did not meet that standard in your case. Our goal was to provide coverage that was requested on the application we received, in this case, short-term disability, and in your case this coverage was less than $4 a month. What a deal! However, you called, we responded, and at your request discontinued the coverage. No deception, no scam, just a changed mind. And you are entitled to that."
Profile photo of Veronica Martinez

Veronica Martinez

May 16, 2025

5  out of  5
rating by Veronica Martinez
"Always Helpful and Patient.. I just wanted to take time to thank Crystal Garcia For helping me.. Even though it was almost Closing time for them she stayed on the phone with me For about 30 minutes to help me with all my questions and fix my Situation.. she's always been a great help to me.. Returning my calls or texting.. she there when I needed answers.. Again thank you .. and thank you State Farm"
We responded:
"Veronica, we’re so glad to hear how Crystal was able to help you with your insurance needs! She is an essential part of our team, and we appreciate you letting us know how well she was able to assist you. Thank you for choosing us as your insurance provider!"
Profile photo of Monie Holmes

Monie Holmes

May 8, 2025

5  out of  5
rating by Monie Holmes
"Mellisa was super fast , patient and thorough with explaining my options and the pricing was a great deal ! I would refer anyone to this location ! Super satisfied!"
We responded:
"Thank you, Monie, for your fantastic review! I'm happy to hear that Maverick provided such a patient, knowledgeable, and thorough experience for you. It's wonderful to know that you found the service quick and kind. If you have any more questions or need assistance in the future, feel free to reach out to our office. We're here to help!"
Profile photo of Cynthia Deveaux

Cynthia Deveaux

May 5, 2025

5  out of  5
rating by Cynthia Deveaux
"Courteous and very knowledgeable."
We responded:
"Thank you, Cynthia, for your kind words! I'm happy to know that you found our service courteous and knowledgeable. If you have any questions or need further assistance, feel free to reach out. We're here to help!"
Profile photo of Jamar William

Jamar William

April 28, 2025

5  out of  5
rating by Jamar William
"Crystal and Lars at State Farm are amazing! Crystal especially made everything so easy and made me feel really taken care of. They’re both super helpful, friendly, and professional. Couldn't ask for more!"
We responded:
"Thank you, Jamar, for your wonderful feedback! I’m happy to hear that Crystal and I could make your experience smooth and enjoyable. We’re grateful for your kind words and are always here to help with any of your insurance needs. Don’t hesitate to reach out if you have any questions in the future!"
Profile photo of Mikayla Yanez

Mikayla Yanez

April 25, 2025

5  out of  5
rating by Mikayla Yanez
"We love this office! Melissa always handles us so kindly and quickly! It’s like calling a friend but they’ve *literally* got you covered- with your insurance LOL! We never want to switch!"
We responded:
"Hey, Mikayla! Your message brought big smiles to our team—Melissa will be so happy to hear this. She truly cares about every conversation, and it means a lot to know it feels like chatting with a friend. Thanks so much for your shoutout!"
Profile photo of Santeesha Moore

Santeesha Moore

April 16, 2025

5  out of  5
rating by Santeesha Moore
"Crystal was amazing and very patient with me. She kept her word with calling me back and helped me with all of my questions. I felt like I was talking to my friend. Give my girl a raise! Thank you Crystal 😊"
We responded:
"Thank you, Santeesha, for sharing your experience! I'm glad to hear that Crystal provided such supportive and friendly service. Her dedication to helping with your questions and maintaining communication is truly appreciated. If you need any further assistance, feel free to reach out to our office. We're here to help!"
Profile photo of Armen Khachiyants

Armen Khachiyants

April 15, 2025

5  out of  5
rating by Armen Khachiyants
"Mavrick Taylor did a great job setting up my insurance."
We responded:
"Thank you, Armen, for sharing your experience! I'm happy to know that Mavrick Taylor did a great job setting up your insurance."
Profile photo of Joe V

Joe V

April 11, 2025

5  out of  5
rating by Joe V
"We were needing home insurance and Crystal provided us the help we needed along with bundling our home insurance with auto to save more money than with our current insurance. Crystal was extremely helpful and patient with us throughout the process and provided excellent customer service!"
We responded:
"Thank you, Joe, for sharing your experience! I'm happy to hear that Crystal was able to assist you with bundling your insurance, resulting in savings. Her dedication to providing excellent service and patience is truly appreciated. If you have any more questions or need further assistance, feel free to reach out anytime!"
Profile photo of Scavenger 1031

Scavenger 1031

March 19, 2025

5  out of  5
rating by Scavenger 1031
"really fast, smooth and easy.Melissa cote was really friendly.really family oriented."
We responded:
"Thank you for the delightful feedback! We're pleased to hear that Melissa provided you with fast, smooth, and friendly service. Our office is always here for your insurance needs. - Lars Nielsen - State Farm Insurance Agent, Converse, TX"
Profile photo of Tiffany Garcia

Tiffany Garcia

March 14, 2025

5  out of  5
rating by Tiffany Garcia
"Crystal Garcia did an amazing job and answered ALL the questions I had. She was professional and kind. I would highly recommend from here on out."
We responded:
"Thank you, Tiffany, for your wonderful feedback! I'm delighted to hear that Crystal provided you with such professional and kind service, answering all your questions. Your recommendation means a lot to us. If you ever need further assistance, feel free to reach out. We're here to help!"